F.A.Q

FREQUENTLY ASKED QUESTIONs

How do I view a card's individual balance?

All All assigned cards will be located within your AMC login. Once logged in, you will be able to view your card details, transaction history as well as the balance. You'll also have access to make changes to name, address, limit and status.

 

What if the card is declined or flagged?

In the event an assigned card is getting flagged by a merchant or vendor, please log in to AMC in order to change the status of the card to be inactive. You can request a new card to be reissued that may be subject to a reissue fee.

Can I transfer funds between cards?

AMC works as a single wallet funding source. You can update limits on assigned cards as well as change the status, but there would be no transfer of funds as cards are not "loaded", but simply have limits. Card limits do not reduce your wallet balance, only transactions do.

How does customer support/service work?

Many requests a user has can be handled without support using our online interface. A user can look up a card, and then submit a change request, which include name, address, limit and status changes. Many changes are completed in real time via direct API connection with the bank. Support requests outside of change requests can be managed via Skype, Telegram or email.

Does my IP Address affect my media traffic accounts?

While actively using your payment cards for buying media, we have found that our clients have the most success when the IP region matches the address specified to the merchant and matches the information on file for the card. When making payments from abroad a similar issue may occur and we recommend using an IP routing service to solve this issue.

What is the minimum balance I can have on my payment cards?

There is no minimum balance required on the cards themselves. If the balance on the card is lower than the amount being charged, the transaction may fail or cause the balance to go negative.

What are the timeframes for payment card funding?

Payments are applied as soon as they are received and confirmed from our accounting department. Same day funding is available in most cases with wires and BTC.

Can we list a different billing address for each card?

Each individual card can have a unique name and address. We suggest having the billing address on file match what the merchant has on file.

Is it Possible to Change the Billing Address of my Cards?

All of the banks we work with allow customized name and address assignment. There may be some limitations to making changes such as changing the country, the frequency of changes, the number of changes within a period of time, etc. Most address changes can be facilitated without issue.

How long does it take for the changes on my cards to be reflected?

Because we work directly with multiple banks, this answer varies and can be dependent on the timing of the change submitted. Most changes are complete within 20 minutes if submitted before 6:00 pm PST.

What if I want to upgrade later? Do I have to pay the full activation fee?

When upgrading from one package to another, your activation fee is reduced by the amount already paid for the activation fee.

Do I need to have a minimum balance? If so, what is it?

Yes, your minimum balance is amount equal or greater than 3-5 days of spend. This range varies depending on bank holidays, monthly fee posting, the speed of funding and scaling trend. You can view what your spending trends are and what your expected minimum balance is within your AMC login.

What countries are supported for billing addresses?

AMC works primarily with US issuing banks, but can support most International addresses. Prohibited countries are as follows:

Balkans
Belarus
Burma
Burundi
Central Africa
Cuba
Congo
Hong Kong
Iran
Iraq
Lebanon
Libya
Magnitsky
Nicaragua
North Korea
Russia
Somalia
Sudan
South Sudan
Syria
Ukraine
Venzuela
Yemen
Zimbabwe

Countries that are not prohibited but require pre-approval and underwriting are as follows:
Afghanistan
Albania
Argentina
Azerbaijan
Bangladesh
Belize
Bolivia
Bosnia
Brunei Darussalam
Cambodia
Cyprus
Dominica
Ecuador
Ethiopia
Ghana
Haiti
Herzegovina
Honduras
Indonesia
Ivory Coast
Kenya
Kuwait
Kyrgyzstan
Laos
Lativia
Liberia
Pakistan
Panama
Papua New Guinea
Paraguay
Philippines
Qatar
Sao Tome and Principe
Sierra Leone
Sri Lanka
Suriname
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Turkey
Turkmenistan
Uganda
Uzbekistan
Vanuatu

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